FAQ's

General Inquiries

What if a product I want is sold out?

Please contact us if you'd like a sold out product made to order. Processing time will be 1-2 weeks.

What are the materials used in the earrings?

The earrings are hand-made from polymer clay, and every piece of metal used is stainless steel. Some pairs also include paint, fine glitter, and gloss or matte varnish.

How do I care for my earrings?

If needed, you can clean the clay pieces gently with a wet soft cloth or cotton tip. The stainless steel jewellery parts can be cleaned with an alcohol based wipe or solution, however be careful to not get this on the clay piece. Store the jewellery in a cool, dry and shaded environment. We suggest that you do not bend or submerge your earrings in water.

What markets do you attend?

Visit our Instagram page for more information on which markets we will be at! They are all in Melbourne, Australia, mostly in the southern suburbs. We are based in the Bayside area.

 

Shipping

How much does shipping cost?

We ship within Australia for a flat fee of $10 on all earrings. Bookmarks will be only $2 shipping if bought alone. Domestic shipping is free over $100.

Do you ship internationally?

We do! Your shipping total will appear once you have input your address during checkout.

How long before my items are shipped?

We will process and ship within 1-4 business days. If you choose a product that is made to order, the processing time will be 1-2 weeks.

Can I pick up my products from a local market?

You can! Please contact us to confirm a market date before checking out.

 

Returns

Do you accept returns?

We do not accept returns or exchanges, however please contact us if there is any issue with your order and we will be happy to work with you to sort it out.